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Senior IT Infrastructure Analyst

Apply Job ID JR-2629 Date posted 08/16/2022
Senior IT Infrastructure Analyst

For Those Who Seek To Redefine

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

At Bird, we are focused on building a culture that brings together ideal team players who facilitate possibility every day. We are looking for those who have the courage and confidence to be humble; the self-motivated, ambitious professionals who are hungry; and those who never lose sight of their intuition, emotional intelligence, or the unequivocal impact of being people smart.

Reporting to the Director, IT Infrastructure, the Senior IT Infrastructure Analyst is primarily responsible for the Tier 3 support of our Server, Network and Technology Infrastructure. This position offers an opportunity to learn and grow your career within the Information Technology field.

This position is based in our Edmonton, AB office.

Responsibilities

Server Management

  • Working with the IT team, to design, install, configure, tune, and optimize use of the Server infrastructure and related components.

  • Monitoring systems and responding to operational incidents.

  • Planning, testing, and executing upgrades as necessary.

  • Performing system backups and recovery.

  • Conducting server builds and compliance testing.

  • Formulating, documenting, and updating standard procedures for system administration.

  • Administration and design of backup systems.

NetworkManagement

  • Working with the IT team, to design, install, configure, tune, and optimize use of the Network infrastructure and related components.

  • Monitoring systems and responding to incidents.

  • Planning, testing, and executing upgrades as necessary.

  • Site configuration, monitoring and deployment.

Capacity Planning

  • Installing operating system software, patches, and upgrades.

  • Participating in the development of KPIs for Infrastructure availability.

  • Ensuring server, network infrastructure maintained and designed to provide high performance of business applications.

Availability Management

  • Ensuring integrity and confidentiality of sensitive data.

  • Planning, documenting and testing appropriate infrastructure-related disaster recovery and/or business continuity systems.

  • Maintaining and supporting the messaging infrastructure to achieve high availability and performance.

  • Identifying areas for enterprise-wide system improvements and upgrades, including trending analysis and capacity planning.

  • Team building and coaching for operational teams.

Technical Proficiency

  • Ability to use and understand the functionality of various IT programs and systems, including, but not limited to:

  • Windows Server 2016, 2019 & 2022

  • Active Directory, Azure Active Directory

  • Dell Hardware, Including VxRail

  • SAN\NAS; HPE Server Hardware Experience, including Synergy and Proliant

  • Security Technologies such as firewall and detection systems; Familiarity with CrowdStrike Falcon and Fortinet is an Asset

  • Citrix XenApp, Microsoft RDS

  • ESX vSphere 7.0

  • Microsoft 365

  • Exchange Online

  • Veeam, Commvault Backup & Restore

What We Are Looking For

  • Undergraduate degree or diploma in Computer Science

  • IT designation (Microsoft, PMP, etc.) preferred

  • 8+ years’ experience working in Information Technology roles and industry

  • Experience working in a diverse, multi-branch environment, with extensive knowledge of Microsoft Technologies

  • Proven commitment to customer service and ITIL best-practice processes

  • Assertive, self-motivated, and goal oriented

  • Significant experience with Hybrid Active Directory, Microsoft 365 and Microsoft Azure

  • Significant experience with complex High Availability enterprise services with a focus on Remote Access

  • On-Call support commitments

  • Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment

  • Effective and efficient problem solving and decision-making skills; thoughtful, proactive and creative

  • Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging, fast-paced environment

  • Ability to forge, grow and maintain positive relationships with multiple groups

  • Strong written and oral communication skills

  • Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities, capable of handling pressure and challenges in a dynamic business environment

  • Ability to work within tight deadlines and prioritization of work to achieve them

  • Strong analytical, critical thinking, problem-solving skills, and a high degree of accuracy and attention to detail

What We Believe In

Safety

Safety is a moral obligation. Our goal is zero harm.

People

Bird invests in its employees as partners in the success of the company. Together we will grow and create opportunities within a respectful, diverse, and healthy workplace.

Teamwork

We believe that the best results are achieved through the collaboration of our employees, customers, partners, communities, trade contractors, and suppliers.

Professionalism

We conduct ourselves in a manner of which we are proud, as individuals, and as representatives of our company, community, and industry.

Integrity

We are honest, truthful, and fair. We conduct ourselves with integrity.

Stewardship

We are committed to balancing the sustainability of the company, communities, and the environment.

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